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| Author: | Lewis, G. H. Srinivasan, A. Subrahmanian, E. |
| Title: | Staffing and allocation of workers in an administrative office |
| Journal: | Management Science
1998 : APR, VOL. 44:4, p. 548-570 |
| Index terms: | STAFFING ALLOCATION WORKERS EMPLOYEES ORGANIZATIONAL PERFORMANCE ORGANIZATIONAL DESIGN |
| Language: | eng |
| Abstract: | The world of work is characterized by processing of cases, records and forms. Usually, the processing is organized as interdependent tasks within an administrative office. A major issue facing administrative offices is how they should be organized to maximize productivity when short-term reassignment of workers is difficult, costly, or severely restricted. The present work grew out of a study conducted at a County Assistance Office in Western Pennsylvania and addresses three important productivity questions in organizational productivity. In the paper, these questions are given answers. To the extent that worker satisfaction is related to equity, the results presented in the paper imply that managers may have to choose btw. worker satisfaction and output in setting the office size. For fixed size offices, however, the allocation maximizing output will also maximize worker satisfaction. |
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