search query: @indexterm complaints / total: 83
reference: 59 / 83
Author: | Singh, J. |
Title: | Consumer complaint intentions and behavior : definitional and taxonomical issues. |
Journal: | Journal of Marketing
1988 : JAN, VOL. 52:1, p. 93-107 |
Index terms: | CONSUMER BEHAVIOUR COMPLAINTS CONSUMER RESEARCH |
Language: | eng |
Abstract: |
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