search query: @indexterm complaints / total: 83
reference: 58 / 83
Author: | Klaas, B. S. |
Title: | Determinants of grievance activity and the grievance system's impact on employee behaviour: an interactive perspective |
Journal: | Academy of Management Review
1989 : JUL, VOL. 14:3, p. 445-458 |
Index terms: | COMPLAINTS INDIVIDUAL BEHAVIOUR EMPLOYEES |
Language: | eng |
Abstract: |
SCIMA