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| Author: | Hjalmarsson, M. |
| Title: | New technology in home help services - a tool for support or an instrument of subordination? |
| Journal: | Gender, Work and Organization
2009 : MAY, VOL. 16:3, p. 368-384 |
| Index terms: | subordinates service Sweden |
| Freeterms: | ICT home help services |
| Language: | eng |
| Abstract: | The study discusses the introduction of ICT in home help services as a part of the increasing rationalization of care-giving work (here as c.-g. w.) and its consequences for the workers. An ethnographic study of the introduction of hand-held computers in a working team in home help services conducted in Sweden reveals that the motives for the implementation of ICT run counter to the basic norms that are supposed to govern c.-g. w. The technology reproduces the subordinate position of c.-g. w. as well as that of the front-line workers. They seem to act according to personal decision-making ability and show a form of limited resistance to the technology. |
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