search query: @indexterm Social responsibility / total: 844
reference: 495 / 844
| Author: | Våland, T. Heide, M. |
| Title: | Corporate social responsiveness: exploring the dynamics of bad episodes |
| Journal: | European Management Journal
2005 : OCT, VOL. 23:5, p. 495 506 |
| Index terms: | COMPANIES social responsibility ethics environment human rights |
| Language: | eng |
| Abstract: | The authors consider how companies can manage corporate social responsibility (CSR) related bad episodes. A conceptual model is introduced. According to the model there are three regulators which affect the significance of the episode and a CSR Critical Incident goes though these regulators. Three responsive strategies are then introduced and examined. The authors present a case study consisting of three cases, which reflect an environmental disaster, difficulties concerning business ethics and issues regarding human rights. The authors identify possible responsive strategies for managers when dealing with corporate image threats and public trust losses. |
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