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| Author: | Clare, M. |
| Title: | Solving the Knowledge-Value Equation (Part Two) |
| Journal: | Knowledge Management Review
2002 : JUL-AUG, VOL. 5:3, p. 12-15 |
| Index terms: | KNOWLEDGE EQUATIONS KNOWLEDGE MANAGEMENT ANALYTICAL REVIEW |
| Language: | eng |
| Abstract: | In the previous issue, the author described how to solve the knowledge-value equation by modeling the discounted cash flow (DCF) and the impact of KM projects on the business. This analysis resulted in a knowledge-value tree that offered the chance to discover the main drivers of value in an operation develop a business case for a KM project and even layout the economic foundation for a firm's KM strategy. In this article, Clare applies the knowledge-value equation to analyze the value of using KM to improve customer service through a Web self-service tool. The paper provides a substantial list of references on this subject. |
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