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| Author: | Kathuria, R. Davis, E. |
| Title: | Quality and work force management: from manufacturing managers' perspective |
| Journal: | Journal of Quality Management
1999 : VOL. 4:2, p. 147-166 |
| Index terms: | QUALITY WORK MANAGEMENT |
| Language: | eng |
| Abstract: | This article examines the work force management practices appropriate for quality management. The hypotheses positing the role of work force management practices in implementing and managing quality are developed and tested using data from 384 individuals in 98 manufacturing plants in the U.S. The results indicate that the relationship- oriented practices -- team building, supporting, mentoring, inspiring, recognizing -- seem to play an important role in manufacturing settings characterized by a high emphasis on quality. |
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