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| Author: | Heaton, L. Taylor, J. R. |
| Title: | Knowledge Management and Professional Work: A Communication Perspective on the Knowledge-Based Organization |
| Journal: | Management Communication Quarterly
2002 : NOV, VOL. 16:2, p. 210-236 |
| Index terms: | KNOWLEDGE MANAGEMENT WORK COMMUNICATION ORGANIZATION |
| Language: | eng |
| Abstract: | Current theories of knowledge management postulate a cycle of knowledge creation, refinement, and implementation that hinges on the transformation of tacit, or practical, into explicit, or discursive, knowledge. Using field research in Denmark and Japan as illustration, the authors argue for a richer view of knowledge than simply the conversion of individual knowledge into a form susceptible to transmission. Knowledge, they show, is relative to what Lave and Wenger call communities of practice. The key to understanding the generation and sharing of knowledge, the authors argue, is the role of text as both knowledge representation (product) and the means by which communities sustain organization (process). |
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