search query: @indexterm WORK / total: 852
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| Author: | Turnipseed, D.L. Rassuli, A. |
| Title: | Performance perceptions of organizational citizenship behaviours at work: a bi-level study among managers and employees |
| Journal: | British Journal of Management
2005 : SEP, VOL 16:3, p. 231-244 |
| Index terms: | Managers Employees Organizational behaviour Performance appraisal Work |
| Language: | eng |
| Abstract: | Organizational citizenship behaviours (OCB) are 'extra-role', work-directed actions theorized to contribute to organizational effectiveness. It is argued in this paper that managers (here as: mgrs.) and employees (here as: empls.) may have different perceptions of OCB. The level of OCB will be perceived to be higher by mgrs. than by empls. It is suggested that 'best' performing empls. will have higher levels of OCB, and a stronger OCBperformance linkage than 'worst' performers. Using a sample of unionized workers and their mgrs., perceptions of OCB and the magnitude of OCB performance relationships are investigated from two hierarchical levels: mgrs. and empls. 'Best' performing empls. scored higher on OCB, and had a stronger OCBperformance linkage than the 'worst' performing group for helping-type OCBs. Mgrs. scored empls. lower on OCB than empls. scored their peers. In addition, mgrs. perceived a stronger OCBperformance link than empls. respondents. |
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