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| Author: | Go, F. G. Govers, R. |
| Title: | Integrated quality management for tourist destination: a European perspective on achieving competitiveness. |
| Journal: | Tourism Management
2000 : FEB, VOL. 21:1, p. 79-88 |
| Index terms: | Tourism Tourist industry Total quality management Europe |
| Language: | eng |
| Abstract: | This paper presents the results of eight best practice case studies of different destinations in four European countries. The purpose of the study was to determine whether selected European destinations apply integrated quality management as a means to raise their competitiveness. To this end a comparative survey of destinations was conducted, based on the European Foundation for Quality Management EFQM). |
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