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Author:Lynn, M.
Title:Ethnic differences in tipping: a matter of familiarity with tipping norms
Journal:Cornell Hotel and Restaurant Administration Quarterly
2004 : FEB, VOL. 45:1, p. 12-22
Index terms:Tourist industry
Restaurants
Service
Pay
Ethnic groups
Language:eng
Abstract:An analysis of the common supposition that typical tipping amounts depend on a restaurant customer's ethnic or racial group finds support for some differentials, but not the overwhelming differences frequently claimed by restaurant servers based on their anecdotal observations.
SCIMA record nr: 253333
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