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| Author: | Tuggle, F.D. Goldfinger, W.E. |
| Title: | A methodology for mining embedded knowledge from process maps |
| Journal: | Human Systems Management
2004 : VOL. 23:1, p. 1-13 |
| Index terms: | Knowledge Knowledge management |
| Language: | eng |
| Abstract: | There are not well developed procedures for making tacit knowledge explicit. One form of tacit knowledge is that embedded in organizational processes. A methodology for mapping organizational processes and then using the resulting maps to extract knowledge about the organization implicit in those maps is presented in this paper. It is shown that an understanding of an organization's central processes reveals a treasurehouse of knowledge with many benefits for the company. |
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