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| Author: | Bayart, D. |
| Title: | The fact-theory dialogue in an industrial context: the case of statistical quality control |
| Journal: | European management review
2006 : SUM, VOL. 3:2, p. 87-99 |
| Index terms: | cognitive processes knowledge theories |
| Language: | eng |
| Abstract: | Statistical control of quality provides an useful example of the way in which industry practices a pragmatic-scientific approach for managing production operations. Knowledge, applied to action, has limited theories with means-end constraints, feedback deadlines, and information economies. These have led to further original and fruitful theoretical questions. In addition, the need to adapt to scientific methods to a little-qualified workforce produced innovative cognitive tools. This article investigates these aspects of the knowledge-creation processes in an industrial activity and shows that the metaphor of a "dialogue" organised between facts and theory is more accurate than the model of hypothesis testing and planned experiment. |
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