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| Author: | Fahey, R. Vasconcelos, A.C. Ellis, D. |
| Title: | The impact of rewards within comminities of practice: a study of the SAP online global community |
| Journal: | Knowledge management research & practice
2007 : VOL. 5:3, p. 186-198 |
| Index terms: | knowledge reward systems |
| Freeterms: | online community |
| Language: | eng |
| Abstract: | The paper explores the effects of introducing rewards within a virtual community of practice: the software vendor SAP online global community. It appears that rewards have had a damaging effect on the exchange of knowledge and generalised trust among members within the community. The introduction of rewards devalued the concept of knowledge as a public good, voluntarily shared out of moral obligation and community interest. Instead, knowledge came to be seen as a private good to be shared out of economic self-interest. |
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