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| Author: | Callen, R. J. Hoyes, M. K. |
| Title: | A preliminary assessment of the function and conference service product at a UK stately home |
| Journal: | Tourism Management
2000 : DEC, VOL. 21:6, p. 571-581 |
| Index terms: | Tourism Tourist industry Conferences Meetings Consumer satisfaction United Kingdom |
| Language: | eng |
| Abstract: | The UK conference market is estimated to be worth £6 billion and is thought to be the fastest growing sector of the hotel industry. An increasing number of less conventional venues are aiming to attract corporate business. A UK stately home is the venue studied in this article. A identify possible areas for improvement, a telephone survey of customers was undertaken to assess the service and facilities. |
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