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| Author: | Hinkin, T.R. Tracey, J.B. |
| Title: | The service imperative: factors driving meeting effectiveness |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44:5-6, p.17-26 |
| Index terms: | Hotel and catering industry Management Marketing Meetings Conferences Service Effectiveness |
| Language: | eng |
| Abstract: | Hotels and conference centers have invested in developing meeting spaces due to the increased demand of meeting business. This reprinted article examines the impact of the physical and service-related characteristics of properties on program and meeting effectiveness. The results show that properties should pay attention to the safety and security of the guests. The staff competence is important; especially in the area of technology knowledgeable staff is appreciated. The meeting rooms should be quiet and appropriate size for the function, and have good lightning, comfortable tables, and chairs. |
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