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| Author: | Breiter, D. Milman, A. |
| Title: | Attendees' needs and service priorities in a large convention center: application of the importance-performance theory |
| Journal: | Tourism Management
2006 : DEC, VOL. 27:6, p. 1364-1370 |
| Index terms: | meetings PERFORMANCE APPRAISAL service |
| Language: | eng |
| Abstract: | This paper investigates attendees' needs and service priorities when attending an exhibition at a large convention center. It was shown that overall cleanliness of the convention center, a well-maintained facility, and helpfulness of guest services personnel were top priorities for attendees regarding the convention center's facility services. Directional signage within the convention center, availability of high quality lodging near the convention center, sufficient restrooms throughout the facility, an ability to get cell phone signal were also considered significant features. |
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