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| Author: | Montealegre, R. Keil, M. |
| Title: | De-escalating information technology projects: Lessons from the Denver International Airport |
| Journal: | MIS Quarterly
2000 : SEP, VOL. 24:3, p. 417-447 |
| Index terms: | MIS Airports Information technology Project management Systems development USA |
| Language: | eng |
| Abstract: | Project failure in the information technology area is a costly problem. There has been comparatively little research on de-escalation, or the process of breaking such a cycle. Through de-escalation, troubled projects may be successfully turned around or sensibly abandoned. This study seeks to understand the process of de-escalation and to establish a model for turning around troubled projects that has both theoretical and practical significance. Through a longitudinal case study of the IT based baggage handling system at Denver International Airport (DlA), qualitative data is gathered on the de-escalation of commitment to failing course of action. There is developed a model of the de-escalation process as it unfolded at DIA. This model reveals de-escalation as a 4-phase process: 1. problem recognition, 2. re-examination of prior course of action, 3. search for alternative course of action, and 4. implementing an exit strategy. For each phase of the model, key activities are identified. |
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