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| Author: | Schein, E. H. |
| Title: | A general philosophy of helping: process consultation |
| Journal: | Sloan Management Review
1990 : SPRING, VOL. 31:3, p. 57-64 |
| Index terms: | CONSULTANTS CLIENTS ROLES HIERARCHICAL ORGANIZATIONS MANAGERS LEADERSHIP |
| Language: | eng |
| Abstract: | A central concern of consultants should to be improve the ability of clients themselves, especially managers, to become more helpful to superiors, subordinates, peers, customers, suppliers, and other stakeholders. The helper's role is particularly important in hierarchical organizations and, therefore, needs to be taught to managers and leaders. Three models of helping are described and contrasted: 1. providing expert information; 2. playing doctor; 3. process consultation. Having articulated the three models of helping and some of the assumptions that underlie them, it is shown how they work in practice. The consultant in the expert and doctor role stimulate client dependency. The process consultation model is most likely the correct one. |
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