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| Author: | Winkelen, C. van Silburn, N. Sinclair-Thomson, A. |
| Title: | Encouraging "intelligent" document management |
| Journal: | Knowledge Management Review
2007 : JAN/FEB, VOL. 9:6, p. 28-33 |
| Index terms: | knowledge management documentation information systems USA |
| Language: | eng |
| Abstract: | Organization or department-wide implementation of electronic documents and records management (EDRM) systems often fail in delivering expected results. This article describes in detail a 2-part research program with the aim to discover exactly what it takes for an EDRM system to become intrinsic to processes etc. and becoming a valuable, time-saving resource. |
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