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| Author: | Galloway, R. |
| Title: | Quality management in police services |
| Journal: | TQM Magazine
1994 : VOL. 6:6, p. 4-8 |
| Index terms: | CUSTOMERS QUALITY POLICE FORCE |
| Language: | eng |
| Abstract: | The first in a series of articles on "customer oriented policing" this article appears is presented by R. Galloway. The paper assesses the value structure necessary for successful implementation of management for quality and productivity improvement. The article argues that private sector and that customer satisfaction is fundamental to good service. It describes the organizational restructuring of the Brighton Police Department. |
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