search query: @journal_id 92 / total: 952
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| Author: | Thieme, S. |
| Title: | Customer service training supports work systems. (Aufgabenwandel) |
| Journal: | Personnel Journal
1993 : APR, VOL. 72:4, p. 63-65 |
| Index terms: | |
| Freeterms: | PERSONALAUSBILDUNG, AUTOMATISIERUNG |
| Language: | eng |
| Abstract: | A new computer system in the spareparts department at Boeing automated many tasks and changed work procedures. To make the change successful, employees were given technical and customer service training. |
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