search query: @journal_id 92 / total: 952
reference: 221 / 952
| Author: | Gunsch, D. |
| Title: | Customer service focus prompts employee exchange |
| Journal: | Personnel Journal
1992 : OCT, VOL. 71:10, p. 34-36, 38 |
| Index terms: | |
| Freeterms: | ZWISCHENBETRIEBLICHE ZUSAMMENARBEIT, PERSONALAUSBILDUNG, VERBRAUCHER, ABSATZMANAGEMENT |
| Language: | eng |
| Abstract: | For 6 months a Kodak employee worked at First Chicago Corporation while a First Chicago employee worked at Kodak. When it was over, Kodak had a better undersatnding of how banks, the largest market for its data processing products, use its products, and First Chicago had a better appreciation of how products are developed |
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