search query: @journal_id 92 / total: 952
reference: 95 / 952
| Author: | Schultz, J. R. |
| Title: | Align HR to serve the customer (Umfrageforschung, Verbraucherforschung) |
| Journal: | Personnel Journal
1995 : JAN, VOL. 74:1, p. 61-64 |
| Index terms: | |
| Freeterms: | PERSONALFÜHRUNG, ORGANISATORISCHE AUFGABENANALYSE |
| Language: | eng |
| Abstract: | California-based Chevron Chemical has developed a unique system for HR alignment, a system it has used with much success. The processc can be divided into 3 stages. The first is identifying the customers' needs for HR products and services, and their current satisfaction with HR's performance of these services. The second is comparing where HR needs to go with where it is. Third, HR must create a prioritized plan that will take it to where it wants to be: a completely aligned function. |
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