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| Author: | Watson, A. K. Bossley, J. R. |
| Title: | Taking the sweat out of communication anxiety (Kommunikationsverhalten) |
| Journal: | Personnel Journal
1995 : APR, VOL. 74:4, p. 111,113-116,119 |
| Index terms: | |
| Freeterms: | FÜHRUNGSKRAFT, GRUPPENARBEIT, PERSONALAUSBILDUNG |
| Language: | eng |
| Abstract: | What happens if your company reengineers its work processes, and you are suddenly thrust into a position that requires you to engage people on a daily basis? Will you sweat, suffer, sink or swim? Line supervisors at the Whirlpool Corporation , Clyde Division in Ohio, met this challenge head-on. Company management recognized the problem of communication anxiety as it attempted to institute self-directed work teams. So they gave their line supervisors training to improve their communication skills, teaching them to become group advisers rather than top down directors. |
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