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| Author: | Wellins, R. Rick, S. |
| Title: | Taking account of the human factor |
| Journal: | People Management
1995 : OCT, VOL. 1:21, p. 30-33 |
| Index terms: | ACCOUNTS ORGANIZATIONS SUCCESS |
| Language: | eng |
| Abstract: | Many re-engineering initiatives have failed because they have concentrated on processes and ignored the people who make them work. Richard Wellins and Steve Rick describe how the Royal Bank of Scotland improved its customer service and profitability by building fundamental change around its staff. Re-engineering is here to stay. It's predicted, that within the next five years, most large companies will go through some form of business re-engineering. |
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