search query: @journal_id 68 / total: 997
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| Author: | Ostell, A. |
| Title: | Managing dysfunctional emotions in organizations (Arbeitsverhalten; Personalmanagement) |
| Journal: | Journal of Management Studies
1996 : JUL, VOL. 33:4, p. 525-557 |
| Index terms: | |
| Freeterms: | UNTERNEHMENSFÜHRUNG, ORGANISATIONSPSYCHOLOGIE, PSYCHOLOGIE, ARBEITSPHYSIOLOGIE |
| Language: | eng |
| Abstract: | This paper aims to integrate research from clinical, social and occupational psychology to develop a framework of principles, strategies and tactics concerning how dysfunctional emotional behaviour of others can be managed effectively at work. The meaning of the term emotional behaviour is discussed and the issue of how emotional behaviour can be recognized is addressed. Guidelines concerning the management of different kinds of emotional reactions and the impact of organizational culture and emotional climate upon emotional behaviour are discussed along with the training implications of this framework |
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