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| Author: | Rosenthal, P. |
| Title: | Management control as an employee resource: the case of front-line service workers |
| Journal: | Journal of Management Studies
2004 : JUN, VOL. 41:4, p. 601-622 |
| Index terms: | Management control Resources Service Workers |
| Language: | eng |
| Abstract: | This article analyses the idea of management control as a employee resource. It concentrates on examining how employees experience and assess management control in relation to their self-defined interests. Diverse ways, in which the bureaucratic, technical and normative regulation designed to control service workers is used in turn by workers to advance their own control and influence over managers and customers, are examined. |
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