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| Author: | Belkahla, W. Triki, A. |
| Title: | Customer knowledge enabled innovation capability: proposing a measurement scale |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:4, p. 648-674 |
| Index terms: | knowledge management measurement innovation customers service management |
| Freeterms: | measurement scales |
| Language: | eng |
| Abstract: | This paper aims to propose a measurement scale of the customer knowledge enabled innovation (CKEI) capability. Based on data generated on the basis of in-depth interviews with managers and analysis using the "Sphinx" software, there is a 60-item pool proposed for the eventual measurement of the CKEI capability. |
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