search query: @indexterm customers / total: 68
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1.
Effects of employee turnover on service quality and customer satisfaction in contact centers
Johtamisen laitos (Department of Management Studies)
 2016 Tapola, Merituuli
2.
Asiakaskokemuksen johtaminen - organisatoriset kyvykkyydet analytiikan näkökulmasta
Tieto- ja palvelutalouden laitos (Department of Information and Service Economy)
 2016 Laine, Leea
3.
Allocation of selling, general and administrative expenses for pricing and customer profitability measurement - Case: Finnish forest industry company
Laskentatoimen laitos (Department of Accounting)
 2016 Terävä, Olli-Pekka
4.
Vuorovaikutus osana asiakkaan arvonluontia - ICT-palvelut pienille ja keskisuurille yrityksille
Markkinoinnin laitos (Department of Marketing)
 2016 Myllynen, Antti
5.
How managers evoke the creation of customer experiences in a business to business consultancy company
Markkinoinnin laitos (Department of Marketing)
 2016 Ylikoski, Tuomas
6.
Examining the impact of long-term consultant-client relationship in ERP projects
Tieto- ja palvelutalouden laitos (Department of Information and Service Economy)
 2015 Vuorela, Joonas
7.
Industrial buyers' utilisation of customer references in the context of purchasing digital solutions
Markkinoinnin laitos (Department of Marketing)
 2015 Nuutinen, Ella
8.
Customer retention trategies - Risk parameters in service contract renewal - Case study
Johtamisen laitos (Department of Management Studies)
 2015 Kärnä, Teemu
9.
Mobiiliapplikaatioiden tuotekehitysprosessin asiakaslähtöisyys
Markkinoinnin laitos (Department of Marketing)
 2015 Råman, Miikka
10.
Hunting or farming? Salesperson's perceptions on customer orientation in new business acquisition. Case study in a Finnish sales organisation
Markkinoinnin laitos (Department of Marketing)
 2015 Lautala, Hillamari
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