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| Tekijä: | Petersen, Mikael |
| Työn nimi: | Mobiililaitteiden ja internetpalveluiden käyttökokemusten analyysi Maaseudun Terveys- ja Lomahuolto ry:n asiakaskunnan puitteissa |
| Analysis of user experience of mobile devices and internet services among the customers of Maaseudun Terveys- ja Lomahuolto ry | |
| Julkaisutyyppi: | Diplomityö |
| Julkaisuvuosi: | 2015 |
| Sivut: | 89 s. + liitt. 39 Kieli: fin |
| Koulu/Laitos/Osasto: | Sähkötekniikan korkeakoulu |
| Oppiaine: | Käyttäjäkeskeinen teknologia (S3018) |
| Valvoja: | Kilkki, Kalevi |
| Ohjaaja: | Kilkki, Kalevi |
| Elektroninen julkaisu: | http://urn.fi/URN:NBN:fi:aalto-201509184364 |
| Sijainti: | P1 Ark Aalto 3039 | Arkisto |
| Avainsanat: | mobile devices user experience age group usability mobile operators mobiililaitteet käyttötottumus ikäryhmä käytettävyys matkapuhelinoperaattori |
| Tiivistelmä (eng): | The ever increasing use of handheld devices and mobile services has significantly ifluenced people's daily lives and how they interact. The purpose of this work was to study how the users of Maaseudun Terveys- ja Lomahuolto ry's website use mobile devices and different digital services as well as the problems occurring when using them. The objective was also to find out whether age has any influence on the user experience of these devices. This study is based on a digital questionnaire send to the website's users as well as on relevant literature, earlier studies and available statistics. In the answers to the questionnaire the positive attitude of the age group above 65 years towards learning new skills was noteworthy. It is therefore important that the society can provide this group relevant education. One of the most occurring problems with the use of mobile devices was related to mobile operators. The problems were mainly related to phone calls and mobile internet. The goal of the operators should be to improve the functioning of their mobile networks and to ensure the networks cover also remote areas. Surprisingly many of the participants in the study did not have any virus, firewall or malware protection. More focus should therefore be placed on data security and the necessity of protection should be clearly emphasised. Relatively many respondents had problems using their mobile devices versatilely. The manufactures of these devices should focus more on the understandability of their user manuals and the user friendliness of their devices. |
| ED: | 2015-09-27 |
INSSI tietueen numero: 52081
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