Tekijä: | Chase, R. B. Hayes, R. H. |
Otsikko: | Beefing up operations in service firms. |
Lehti: | Sloan Management Review
1991 : FALL, VOL. 33:1, p. 15-26 |
Asiasana: | SERVICE MANAGEMENT COMPETITIVENESS AIRLINES CORPORATE STRATEGY |
Kieli: | eng |
Tiivistelmä: |
SCIMA