Tekijä: | Nayyar, P.R. |
Otsikko: | Performance effects of three foci in service firms |
Lehti: | Academy of Management Journal
1992 : DEC, VOL. 35:5, p. 985-1009 |
Asiasana: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL CUSTOMERS |
Kieli: | eng |
Tiivistelmä: |
SCIMA