| Tekijä: | Nayyar, P.R. |
| Otsikko: | Performance effects of three foci in service firms |
| Lehti: | Academy of Management Journal
1992 : DEC, VOL. 35:5, p. 985-1009 |
| Asiasana: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL CUSTOMERS |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA
| Tekijä: | Nayyar, P.R. |
| Otsikko: | Performance effects of three foci in service firms |
| Lehti: | Academy of Management Journal
1992 : DEC, VOL. 35:5, p. 985-1009 |
| Asiasana: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL CUSTOMERS |
| Kieli: | eng |
| Tiivistelmä: |