| Tekijä: | Schneider, B. Bowen, D.E. |
| Otsikko: | The service organization: human resources management is crucial |
| Lehti: | Organizational Dynamics
1993 : SPRING, VOL. 21:4, p. 39-52 |
| Asiasana: | SERVICE MANAGEMENT QUALITY HUMAN RESOURCE MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA