| Tekijä: | Hackman, R. Wageman, R. |
| Otsikko: | Total quality management: empirical, conceptual, and practical issues |
| Lehti: | Administrative Science Quarterly
1995 : JUN, VOL. 40:2, p. 309-342 |
| Asiasana: | TOTAL QUALITY MANAGEMENT SCIENCE USA |
| Kieli: | eng |
| Tiivistelmä: | In recent years, total quality management (TQM) has become something of a social movement in the United States. This commentary returns to the writings of the movement's founders - W.Edwards Deming, Joseph Juran, and Kaoru Ishikawa - to assess the coherence, distinctiveness, and likely perseverance of this provocative management philosophy. The authors identify a number of gaps in what is known about TQM processes and outcomes and explore the congruence between TQM practices and behavioral science knowledge about motivation, learning, and change in social systems. |
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