| Tekijä: | Solomon, C. M. |
| Otsikko: | Hotel breathes life into hospital's customer service. Help can come from unexpected places (Unternehmenskooperation) |
| Lehti: | Personnel Journal
1995 : OCT, VOL. 74:10, p. 118-120,122-125,127 |
| Asiasana: | |
| Vapaa asiasana: | KRANKENHAUS, QUALITÄTSPOLITIK, PERSONALAUSBILDUNG, KUNDENDIENST |
| Kieli: | eng |
| Tiivistelmä: | Imagine walking into a hospital and being treated like a hotel guest. That is what happens to patients and guests at New York Hospital Cornell Medical Center. The hospital partnered with famed The Pierre to teach staff how to adapt the hotel's customer service standards to a healthcare environment. |
SCIMA