| Tekijä: | Schneider, B. |
| Otsikko: | The service organization: climate is crucial. |
| Lehti: | Organizational Dynamics
1980 : AUTUMN, VOL. 9:2, p. 52-65 |
| Asiasana: | SERVICE INDUSTRIES PERFORMANCE MEASUREMENT PRODUCTIVITY PRODUCTIVITY MEASUREMENT |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA