| Tekijä: | Pilling, M. Shifrin, C. |
| Otsikko: | In-flight and ground services. Special report |
| Lehti: | Airline Business
2003 : JAN, VOL. 19:1, p. 35-47 |
| Asiasana: | Airlines Travel Business travel Service quality USA |
| Kieli: | eng |
| Tiivistelmä: | Spending on in-flight services is under intensive pressure, especially in the USA, but creative ideas continue to emerge as mainline carriers strive to rework the product. Economy cabin upgrades and on-board connectivity remain on the list. Meanwhile, ground handlers continue to consolidate. |
SCIMA