| Tekijä: | Wöber, K. W. Hwang, Y.-H. Fesenmaier, D. R. |
| Otsikko: | Services and functions provided by European city tourist offices: a longitudinal study |
| Lehti: | International Journal of Tourism Research
2003 : JAN-FEB, VOL. 5:1, p. 13-27 |
| Asiasana: | Tourist industry Europe Market research |
| Kieli: | eng |
| Tiivistelmä: | The article reports on a longitudinal study of 50 European CTOs in 1995-99. Findings reveal that five identifiable function categories can characterise the changes: hotel booking service, commerce, conventional information dissemination, advanced information product and relationship management. It is argued that information technology and role change are the main driving forces of these changes. |
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