| Tekijä: | Schimmel, K. Nicholls, J. |
| Otsikko: | E-commerce consumer perceptions regarding on-line shopping: An empirical examination |
| Lehti: | Journal of Internet commerce
2002 : VOL. 1:4, p. 23-36 |
| Asiasana: | Electronic commerce Electronic shopping Consumer behaviour |
| Vapaa asiasana: | e-commerce |
| Kieli: | eng |
| Tiivistelmä: | This paper presents the results of a survey exploring the perceptions of e-commerce consumers regarding the benefits and concerns of shopping on-line. Implications for the industry, site development, operational issues and customer service are presented. |
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