Tekijä: | Takeuchi, H. Quelch, J. A. |
Otsikko: | Quality is more than making a good product. |
Lehti: | Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
Asiasana: | QUALITY CUSTOMERS AFTER-SALES SERVICE |
Kieli: | eng |
Tiivistelmä: |
SCIMA
Tekijä: | Takeuchi, H. Quelch, J. A. |
Otsikko: | Quality is more than making a good product. |
Lehti: | Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
Asiasana: | QUALITY CUSTOMERS AFTER-SALES SERVICE |
Kieli: | eng |
Tiivistelmä: |