| Tekijä: | Takeuchi, H. Quelch, J. A. |
| Otsikko: | Quality is more than making a good product. |
| Lehti: | Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
| Asiasana: | QUALITY CUSTOMERS AFTER-SALES SERVICE |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA
| Tekijä: | Takeuchi, H. Quelch, J. A. |
| Otsikko: | Quality is more than making a good product. |
| Lehti: | Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
| Asiasana: | QUALITY CUSTOMERS AFTER-SALES SERVICE |
| Kieli: | eng |
| Tiivistelmä: |