Tekijä: | Morris, D. Reeson, D. |
Otsikko: | The economic determinants of consumer complaints. |
Lehti: | European Journal of Marketing
1978 : 4 VOL.12 p.275-282 |
Asiasana: | COMPLAINTS CONSUMER DURABLES CONSUMER EXPECTATIONS CONSUMER SATISFACTION |
Kieli: | eng |
Tiivistelmä: |
SCIMA