| Tekijä: | Morris, D. Reeson, D. |
| Otsikko: | The economic determinants of consumer complaints. |
| Lehti: | European Journal of Marketing
1978 : 4 VOL.12 p.275-282 |
| Asiasana: | COMPLAINTS CONSUMER DURABLES CONSUMER EXPECTATIONS CONSUMER SATISFACTION |
| Kieli: | eng |
| Tiivistelmä: |
SCIMA