| Tekijä: | Fellbom, E. |
| Otsikko: | A Swedish stamp on the customer service message. |
| Lehti: | Personnel Management
1987 : JUN, VOL. 19:6, p. 36-38 |
| Asiasana: | PUBLIC SERVICES EMPLOYEE ATTITUDES SWEDEN |
| Kieli: | eng |
| Tiivistelmä: | In this article the author describes how the Swedish Post Office Authority struggled to convert their civil service employees into customer-oriented public service staff. The beginning was slow, but the author now describes the way a survey of employee viewpoints unfolded staff-supervisor dialogue, which led to positive changes and attitudes. |
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