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SCIMA valintakori viitteet

lkm: 2
1.
Technology in services: creating organizational revolutions
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 67-78
 1990 Quinn, J. B.
Paquette, P. C.
2.
Sources, characteristics, and dynamics of postpurchase price complaints
Journal of Business Research
2003 : MAY, VOL. 56:5, p. 411-419
 2003 Estelami, H.
SCIMA