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SCIMA valintakori viitteet

lkm: 2
1.
The service organization: climate is crucial.
Organizational Dynamics
1980 : AUTUMN, VOL. 9:2, p. 52-65
 1980 Schneider, B.
2.
Uninformed response error in survey research.
Journal of Marketing Research
1981 : AUG, VOL. 18:3, p. 370-374
 1981 Hawkinis, D. I.
Coney, K. A.
SCIMA