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SCIMA valintakori viitteet

lkm: 2
1.
Are computers helping the hotel industry?
Accountancy
1979 : DEC, VOL. 90:1036, p. 44-48
 1979 Brandenberg, M.
2.
Improving service quality in an industrial setting
Industrial Marketing Management
1994 : FEB, VOL. 23:1, p. 83-92
 1994 Moore, S.A.
Schlegelmilch, B.B.
SCIMA