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SCIMA valintakori viitteet
lkm: 1
1.
What makes customers discontent with service providers? An empirical analysis of complaint handling in information and communication technology services
Journal of Business Ethics
2010 : FEB, VOL. 91:SUPPL. 1, p. 73-110
2010
Chan, H.C.Y.
Ngai, E.W.T.
SCIMA