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1983 : JUL, VOL. 5:3, p. 146-152
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Rhys, J. M. W.
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Zeitschrift für Betriebswirtschaft
1991 : MAR, VOL. 61:3, p. 339-356
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Hruschka, H.
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Training and Development
1995 : AUG, VOL. 49:8, p. 47-49
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Cusimano, J. M.
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Harvard Business Review
1997 : JAN-FEB, VOL. 75:1, p. 124-134
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Heifetz, R. A.
Laurie, D. L.
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Accountancy
1998 : JAN, VOL. 121:1253, p. 20-23
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Selway, M.
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Tourism review
2002 : VOL. 57:3, p. 20-28
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Fuchs, M.
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