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SCIMA valintakori viitteet

lkm: 2
1.
Predicting customer potential value an application in the insurance industry
Decision Support Systems
2001 : DEC, VOL. 32:2, p. 189-199
 2001 Verhoef, P. C.
Donkers, Â.
2.
Bringing horses to water? Overcoming bad relationships in the pre-negotiating stage of consensus building
Negotiation Journal
2003 : JUL, VOL. 19:3, p. 251-263
 2003 Poitras, J.
Bowen, R. E.
Byrne, S.
SCIMA