SCIMA valintakori viitteet
1. |
What you don't know about customer-perceived quality: the role of customer expectation distributions
Marketing Science
1999 : VOL. 18:1, p. 77-92 |
1999 | Rust, R. |
SCIMA
1. |
What you don't know about customer-perceived quality: the role of customer expectation distributions
Marketing Science
1999 : VOL. 18:1, p. 77-92 |
1999 | Rust, R. |